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Frequently Asked Questions
Find quick answers about natural gemstones, shipping, appointments, wholesale options, jewelry services, and product care.
CONTACT USAre your gemstones natural?
Over 99% of our collection consists of natural gemstones. Our gemstones are carefully examined and verified by certified gemologist Reza Piroznia, so you can shop with confidence.
Do you ship internationally?
Yes. Reza Gem Collection ships throughout Canada and worldwide. Available shipping options, delivery estimates, and costs are shown during checkout. You can also review our Shipping & Delivery policy for more details.
Can I shop in person?
Yes. Private in-person shopping appointments are available for customers who would like to browse gemstone beads, jewelry-making supplies, and selected pieces with personalized assistance. Please contact us to book a time.
Do you offer wholesale gemstone beads?
Yes. We offer wholesale and bulk-purchasing options for jewelry designers, businesses, and resellers. Contact us with the stones, sizes, quantities, or project details you are looking for, and we will help you find the best options.
Do you provide jewelry repairs and appraisals?
Yes. We offer professional jewelry repairs, gemstone and jewelry appraisals, custom jewelry design, gemstone identification, and jewelry consultations. For service questions or appointment requests, please use our contact page.
Will my gemstone look exactly like the product photo?
Natural gemstones can vary slightly in colour, pattern, clarity, shape, and texture. These natural variations make every strand, stone, and jewelry piece unique.
How can I get help choosing the right gemstone or bead size?
Contact our team for personalized assistance with gemstone selection, bead sizes, jewelry-making projects, or product questions. You can reach us through our contact form, by email, or by phone.
Where is your store located?
Reza Gem Collection is located at 7181 Yonge St, Unit 181, Thornhill, ON, L3T 0C7, Canada.
Do you sell gift cards?
Please contact us to ask about current gift card availability.
How do I book an appointment or contact the store?
You can call us at +1 (416) 804-5487, email info@rezagemcollection.shop, or send a message through our Contact Us page.